Responsible Gaming

Lucky Vegas is committed to promoting a safe, informed and responsible approach to online gambling. Gambling should be treated as entertainment, not as a way to make money or manage financial difficulties. Take time to understand your choices, set limits before you play and seek support if gambling stops feeling enjoyable or becomes difficult to control.

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Gamble responsibly

Responsible gambling means making informed decisions about whether, when and how you play. Before opening or using an account, consider your personal circumstances, your budget and the time you can reasonably spend on gambling. Only gamble with money you can afford to lose, and never use funds set aside for rent, bills, food, education, savings or other essential needs.

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Gambling outcomes are determined by chance or by the rules of the relevant game. Previous results do not guarantee future results, and a win does not mean that another win is more likely. There is no reliable strategy that can remove the risk of loss. Avoid treating gambling as an investment, a source of income or a way to recover money lost elsewhere.

Set a budget before you start and decide how long you will play. Once your budget or time has been used, stop. Do not increase your spending because you are losing, and do not chase losses by continuing to gamble in an attempt to get money back. Taking regular breaks can help you remain aware of how long you have been playing and how much you have spent.

Only gamble when you are calm, alert and able to make clear decisions.
Do not gamble while under the influence of alcohol or other substances.
Keep gambling separate from everyday spending and essential financial commitments.
Do not borrow money, sell possessions or use credit to fund gambling.
Do not gamble to escape stress, loneliness, boredom or personal problems.
Never gamble using another person's account or allow another person to use yours.
Keep your account information private and use appropriate security settings on your devices.

You must meet the minimum legal age and any other legal requirements that apply where you live before using an online gambling service. Requirements can differ between Australian states and territories. If you are under the applicable legal age, do not create an account, place bets or access gambling services.

Plan your limits before you play

A plan made before gambling is easier to follow than a decision made during a session. Think about how much money and time you are prepared to spend over a day, week or other period that makes sense for your circumstances. Your limit should be realistic, affordable and based on money left after essential expenses have been paid.

Use available account controls

Where available, account tools may help you manage your play. These can include deposit limits, loss or wagering limits, session reminders, time-outs and self-exclusion options. Read the information shown with each control carefully so you understand what it does, when it takes effect and whether it can be changed or cancelled.

A limit is most useful when it is set before you begin gambling. Choose an amount that does not put pressure on your household budget. If a selected limit feels difficult to follow, reduce it rather than increasing it. Consider using banking or device controls as an additional safeguard, but do not rely on a single tool to manage gambling that feels out of control.

Take a break or self-exclude

If you want to stop gambling for a period, use a time-out or self-exclusion option where available. Self-exclusion is a stronger step intended to prevent access for a chosen period or in accordance with the relevant process. During self-exclusion, do not try to open another account, use someone else's account or find ways around the restriction.

A break can be useful even if you are not experiencing serious harm. Use time away to review your spending, consider what triggers gambling and decide whether further support would help. If you have asked to close or restrict an account because gambling is causing concern, do not request access again without carefully considering the reasons for your original decision.

Set a spending and time plan before opening a game or placing a bet.
Check your account activity regularly rather than relying on memory.
Stop when your planned limit or session time is reached.
Use a time-out or self-exclusion option if you need distance from gambling.
Review your plan after a significant change in your finances, health or personal circumstances.

Recognise when gambling may be a problem

Problem gambling can affect people from any background and may develop gradually. It is not defined only by the amount of money lost. Gambling may be becoming harmful if it affects your finances, relationships, work, study, health, sleep or emotional wellbeing. You do not need to wait for a crisis before asking for help.

Warning signs can include spending more time or money gambling than intended, repeatedly trying to win back losses, feeling restless or irritable when not gambling, hiding or minimising gambling, borrowing money, missing bills, selling belongings or using money intended for essential expenses. Other signs include losing interest in normal activities, feeling guilty after gambling, experiencing stress or low mood, or making repeated promises to stop without being able to do so.

You think about gambling frequently or plan your day around it.
You increase the amount or frequency of gambling to achieve the same excitement.
You continue gambling after deciding to stop or after reaching a personal limit.
You chase losses or believe a large win is needed to solve financial problems.
You hide gambling activity, transactions or losses from family and friends.
Gambling causes arguments, missed responsibilities or difficulty at work or study.
You feel anxious, depressed, ashamed or distressed because of gambling.
You borrow money or experience financial hardship connected with gambling.

If any of these signs apply to you, stop gambling and speak with someone you trust. A qualified gambling counsellor, health professional or financial counsellor can help you understand what is happening and identify practical next steps. Support is available in Australia through gambling support services, including Gambling Help Online and services operating in your state or territory. You can seek help confidentially and you do not need to manage the situation alone.

If gambling is affecting someone close to you, set clear boundaries around money and account access, avoid covering up losses and seek advice for yourself as well. Friends and family can provide encouragement, but professional support may be needed. If you or another person is in immediate danger or at risk of harm, contact emergency services or an appropriate crisis support service without delay.

Financial and personal safeguards

Keep a clear record of deposits, bets, withdrawals and losses. Reviewing actual transactions can provide a more accurate picture than relying on how a session felt. Consider checking your bank statements and account history regularly. If you notice spending that you do not recognise, secure your account and raise the matter through the appropriate support process.

Never provide your password, verification codes or other security information to another person. Use a strong, unique password and protect the device used to access your account. If you believe another person has accessed your account, stop using it, change your security details and seek assistance through the available account support channel.

Gambling while distressed, tired or under the influence can make it harder to follow limits and make balanced decisions. If you feel angry, upset or pressured to continue, log out and take a break. Do not respond to losses by increasing stakes or changing your budget during a session.

Protect young people and vulnerable people

Gambling accounts must only be used by the registered account holder who meets the applicable legal requirements. Keep devices, passwords and payment methods secure, particularly where children or other vulnerable people may have access. Use parental controls, device restrictions and payment protections where appropriate. These measures can reduce access but may not replace supervision and open conversations about the risks of gambling.

Do not ask or allow another person to gamble on your behalf, and do not create an account for someone else. Account sharing can undermine responsible gambling controls and may breach the applicable account terms. If you believe an account is being misused or that a person who should not be gambling has gained access, report the concern through the available support channel.

Our approach to responsible gambling

Lucky Vegas supports informed choice and encourages customers to make decisions that fit their circumstances. Responsible gambling information and account controls are intended to help customers manage their activity, but no tool can remove all gambling risk. The most effective safeguard is to stop and seek support when gambling is no longer within your plan or budget.

We may take steps in line with applicable requirements and our operating procedures where there are concerns about account use, identity, age, financial activity or responsible gambling. This can include asking for information, applying account restrictions or referring a customer to available support options. Any action will be handled in accordance with the relevant terms, privacy information and legal obligations.

Promotional messages should not be understood as an invitation to exceed your budget or gamble more than planned. Consider whether receiving gambling marketing is appropriate for you. If you are taking a break, self-excluding or trying to reduce gambling, avoid engaging with promotional content and use available communication preferences where applicable.

This page provides general responsible gambling information and does not replace professional financial, medical or counselling advice. Laws, support arrangements and account features can change. Please review the current information available through your account and relevant Australian support services. If you are unsure whether gambling is safe for you, the safest option is to stop and seek independent advice before playing again.