Privacy Policy

Depending on your interaction with the site, Lucky Vegas may handle several types of information. This can include information you provide directly, information created through your activity and technical information collected when you use the website.

• Account details, such as your name, date of birth, contact information, login details, account preferences and other information provided when registering or updating an account.
• Verification information, including identity documents, proof of age, information used to confirm your identity and other materials reasonably required for verification, security or anti-fraud checks.
• Payment and transaction records, such as deposit and withdrawal details, payment method information, transaction history, account balances, gaming activity and records relating to refunds or payment enquiries.
• Device and connection information, including IP address, browser type, operating system, device identifiers, language settings, approximate location information and information about how you interact with the website.
• Cookie and similar technology data, including information about visits, pages viewed, preferences, session activity and settings used to remember or improve your experience.
• Communications and support records, including messages, documents, requests, complaints, feedback and information needed to assist with an account or service issue.
• Information relating to safety and responsible use, where it is relevant to account protection, fraud prevention, player welfare or the operation of gaming services.

Why information is used

Information may be used to create and manage your account, provide gaming and website features, confirm that account activity is authorised, process payments and withdrawals, answer questions and provide customer support. It may also be used to maintain accurate records, communicate important service messages and help keep the website reliable and secure.

Information may be used for identity, age, security and anti-fraud checks. These checks help identify unusual activity, protect accounts, prevent misuse of payment methods and support the integrity of the services. Information may also be used to investigate suspected fraud, breaches of terms, unsafe activity or other conduct that could affect players or the website.

Where permitted or required, information may be used to meet legal, regulatory, financial, accounting, dispute-resolution and record-keeping obligations. It may also be used to understand website performance, improve services, test features, manage technical problems and analyse general usage trends. Marketing communications may be sent where appropriate, subject to your choices and any consent or permission that is required.

You may have rights and choices relating to the personal information held about you. These rights can depend on the circumstances, the type of request and obligations that apply to the service. Lucky Vegas may need to verify your identity before completing a request, particularly where the request involves account information or identity documents.

• Access: you can ask for information about the personal data held about you and, where appropriate, request a copy or an explanation of how it is used.
• Correction: you can ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: you can ask for your personal data to be deleted where there is no continuing reason for it to be kept.
• Marketing consent: you can withdraw consent to marketing communications by using an unsubscribe option where available or by contacting support@luckycasino.wtf.

To exercise your rights, or to ask a privacy question, contact support@luckycasino.wtf. Please describe your request clearly and include enough information for the relevant account or records to be identified. Do not send unnecessary payment details, passwords or other sensitive information in an email. A request may require additional information to confirm that it has been made by the correct person.

Withdrawing consent to marketing will not necessarily affect processing that is based on another reason, such as operating your account, completing a transaction, carrying out security checks or meeting a legal obligation. You may continue to receive essential account, security, service or transaction messages where they are necessary and are not promotional communications.

Account closure and retention

If you close your account, Lucky Vegas may stop providing account services and may no longer use information for routine account activity. However, closing an account does not automatically mean that every record can be removed immediately. Some records must be kept for a period required by law or for legitimate purposes such as resolving disputes, preventing fraud, maintaining financial records, protecting the security of the service and meeting legal or regulatory obligations.

Information will generally be retained only for as long as reasonably needed for the purpose for which it was collected, unless a longer period is required or permitted. When information is no longer needed, it may be deleted, anonymised or securely disposed of in accordance with applicable processes.

This policy may be updated from time to time to reflect changes in the website, services, technology or applicable requirements. The current version will apply to information handled after it is published. You should review this page occasionally so you remain aware of how Lucky Vegas handles personal information and the choices available to you.